Refund Policy – Automoto.ae (Motor World Trading LLC)

At Automoto.ae, we strive to ensure customer satisfaction. This Refund Policy outlines the terms under which refunds are issued.

1. Eligibility for Refunds

You may request a refund if:

  • The product is defective or damaged
  • The wrong item was delivered
  • The product does not match the description
  • The order is canceled before shipment

2. Refund Timeframe

  • Refund requests must be made within 14 days of receiving the product
  • Requests after this period may not be accepted

3. Non-Refundable Items

Refunds will not be provided for:

  • Electrical items
  • Items damaged due to misuse or improper installation
  • Products altered or repaired by unauthorized persons
  • Items returned without original packaging (if required)

4. Order Cancellation Refunds

  • Orders canceled before shipment are eligible for a full refund
  • Orders already shipped cannot be canceled

5. Refund Process

To request a refund:

  1. Email us at sales@automoto.ae
  2. Provide:
    • Order number
    • Reason for refund
    • Photos (if applicable)

Once approved:

  • You will receive confirmation
  • Refund will be processed accordingly

6. Refund Method

  • Refunds are issued via the same payment method used during purchase
  • Processing time may take 5–10 business days depending on your payment provider

7. Shipping Costs

  • Shipping charges are non-refundable
  • If the return is due to seller error (wrong/damaged item), shipping may be covered

8. Inspection & Approval

  • Returned items are inspected upon arrival
  • Refund will only be approved if:
    • Item is in original condition
    • Meets return criteria

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Then contact us at sales@automoto.ae

10. Contact Us

For any refund-related queries, contact:
📧 sales@automoto.ae